General Terms & Conditions

SECTION 1 – PURPOSE AND SCOPE

1.1 These general terms and conditions (hereinafter the "General Terms") apply to the contractual relations between the Belgian company NATACHA CADONICI having its registered office at 62 rue du Marché au charbon, 1000 Bruxelles, registered with the Belgian trade register under the number BE0669600106, hereinafter called «Natacha Cadonici» and/or « Us », and the « Customer » and/or « You » on the website: www.natachacadonici.com, (hereinafter called the « Website »).

1.2 The purpose of these General Terms is to define the terms and conditions for the online sale of products marketed by Natacha Cadonici on its Website (the "Products").

1.3 These General Terms shall apply to all orders of Products (the "Order").

 

SECTION 2 –ACCEPTANCE, VALIDITY AND DURATION

2.1 Placing an Order with Natacha Cadonici implies the full acceptance of these General Terms excluding any other document.

2.2 Online acceptance of these General Terms is confirmed by a mandatory box-checking process during the finalization of Orders on the Website.

2.3 The General Terms can be viewed at any time and can be downloaded in a printable format from the Website.

2.4 The General Terms are effective as from 01/01/2018 and remain applicable throughout the Order process on the Website. The applicable terms are those in force on the date on which the Order is placed.

2.5 We reserve the right to change these General Terms and Conditions at any time. The applicable General Terms are those in force on the date on which the Order is placed.

 

SECTION 3 – PURCHASING A PRODUCT ON THE WEBSITE

Capacity
3.1 You declare that you are at least 18 years old, and that you have legal capacity, or are the holder of a parental authorisation allowing an Order to be placed. You also declare (i) that you are fully authorized to use the available methods of payment and (ii) that these methods of payment allow access to sufficient funds to cover all costs incurred in purchasing the Products. You are financially liable for all Orders placed, both in your name and on behalf of third parties, including minors. Customer account

3.2 In order to facilitate the placing of orders via the website, Natacha Cadonici gives its Customers the possibility of creating a customer account. This registration is not mandatory but avoids that The Customer has to enter his or her data with each new Order.

3.3 The creation of your Customer account will imply the communication of your name, first name, and email address.

3.4 You warrant the truthfulness and accuracy of the information provided by You. Ordering

3.5 You may place an Order on our Website for any Product that is available and depending on the availability of these Products in our stock.

3.6 In your shopping cart you can keep each selected product during any given shopping session.

3.7 Before finalizing your Order, a summary screen will appear showing all the details of the selected Products, which will enable you to check the details of your Order and to correct any errors. Natacha Cadonici therefore invites you to ensure that all the information mentioned in this summary screen meets your expectations. This information cannot be changed after the Order has been validated.

3.8 The Order will only be effective following full payment of the price (VAT incl.) and acceptance of the General Terms Conditions in force at the time of Order by checking the box described in section 2. Confirmation of the Order

3.9 After the Order has been placed, You will receive a confirmation e-mail containing all the details relating to the Order, the price (VAT incl.), the postal charges and the delivery information. In case of any complaints, the Natacha Cadonici’s contact details will also be included.

 

SECTION 4 – PRICE AND PAYMENT

Price
4.1 The sale prices mentioned on the website are indicated in Euro and include the applicable rate of Belgian VAT. These prices are exclusive of postal charges.

4.2 The prices applied are those indicated on the Site at the time of Order. Payment

4.3 The price to be paid by the Customer corresponds to the amount indicated on the summary screen which the Customer will have taken note of before validating his Order.

4.4 Payment of the Products shall be made by:

  • - credit cards
  • - Maestro Of
  • - Paypal

and requires all information related to these payment methods to be provided

 

SECTION 5 – DELIVERY OF ORDERS

Delivery
5.1 Natacha Cadonici entrusts the delivery of its products to several shipping agents. Shipping rates may vary by companies, so we invite you to check their websites for more information. The exact amount of these transport costs will always be communicated to you when finalizing your order.

Delivery delay
5.2 The stated delivery times apply from the receipt by the Customer of the confirmation email sent by Natacha Cadonici subject to validation of payment, delivery times will be communicated for information purposes.

5.3 Natacha Cadonici undertakes to make every effort to deliver the ordered products within a reasonable time.

5.4 If the Products ordered are unavailable at the time of the order and cannot be delivered within a reasonable time following receipt of payment by Natacha Cadonici, Natacha Cadonici will inform upon receipt of his order the Customer by e-mail that the order has been cancelled.

5.5 When the product that was ordered is ready to be shipped (or removed from the store if applicable), Natacha Cadonici sends an email to the Customer to confirm the shipment (or availability if any) of its Order. A tracking number will then be transmitted to the Customer, in order to allow him to follow up his order via the website of the shipping agents concerned.

5.6 For more information on delivery times and tracking, please refer to the "Delivery and Transport" page available on the Site.

 

SECTION 6 – RECEIPT OF AN ORDER

6.1 The Customer shall verify the conformity of the Products received upon receipt of Order. Any defects regarding delivery (damaged packages, missing Products, damaged Products, non-conformity to the Order, etc.) must be reported within 14 days following receipt of the Products to the Natacha Cadonici customer service at the following address:

    • - By regular mail to the following address: Natacha Cadonici  Customer Service Department 62 rue du marché au charbon 1000 Bruxelles Belgium - By email at the following address: natacha@natachacadonici.com
    • - By phone: +32 478 28 97 47 ( from Wednesday to Saturday, 12:30 - 18:30)

6.2 Following the aforementioned signing procedure, the Customer has 14 days to return the Product received in its original packaging.

6.3 Subject to compliance with the return conditions specified below, Natacha Cadonici will proceed with the reimbursement of the returned Products based on their value when the order was placed.

 

SECTION 7 – WITHDRAWAL / CANCELLATION OF AN ORDER

Right of withdrawal
7.1 In accordance with the Consumer Rights Act and Section 9 of the Directive 2011/83 of the European Parliament and of the Council on consumer rights, You - as a consumer - have a period of 14 days from the day of receipt of the Products ordered, to cancel your Order, without giving any reason.

7.2 A written request for cancellation must imperatively be sent before the expiry of the cancellation period to the following address - By mail :

Natacha Cadonici  62 rue du Marché au Charbon. 1000 Bruxelles - By e-mail to the following address : natacha@natachacadonici.com

7.3 If the Product ordered has already been delivered at the time the Customer decides to cancel, the Product must be returned in its packaging to the address stipulated on the return voucher included in the parcel delivered within 14 days of the day on which You made your written request to cancel the Order

Consequences of the cancellation of the Order
7.4 If the aforementioned conditions are fulfilled and subject to compliance with the return conditions stipulated below,

Natacha Cadonici will proceed with the refund or exchange of the Product at the Customer's choice, according to the conditions stipulated below.